Intake Process

We are honored and glad you found us here at MEND. Our intake can be completed in 5 steps:

  1. Complete Client Inquiry Form
  2. Get Paired with a Clinician*
  3. Schedule Consultation
  4. Accept Invitation to Portal
  5. Complete Paperwork at least 24-hours Before 1st Session

 

Current Availability: LOW

Ready to Get Started?

 

*We do our best to pair you appropriately the first time. The more thorough you are in the Client Inquiry Form, the better our chances of pairing you with the right fit. If, for any reason, the consultation with the paired therapist is not a fit, we will re-pair you. 

Fees

We want counseling to be an accessible resource that can support as many communities as possible. We accept certain insurance companies (see below) and offer a range of sliding scale options (see below) for anyone paying out of pocket (self pay). We are grateful to each client who pays what they are able based on their economic situation. We will never ask you for your income. We ask you to honestly consider what you can sustainably pay. No guilt. No shame.

FEES WITH INTERN THERAPISTS

Supporting     $70 - Individual      $85 - Relationships
The Supporting Fee is MEND’s full fee. We ask all who can pay the Supporting Fee to do so. 

Sustaining      $60 - Individual      $75 - Relationships
The Sustaining Fee covers the cost of counseling and keeps our doors open.

Sponsored      $50 - Individual      $65 - Relationships
The Sponsored Fee is the reduced fee we offer so that together, we can make counseling available to more people.

FEES WITH STAFF THERAPISTS

Full Fee                $150 - Individual            $165 - Relationships 

We ask all who can pay the Full Fee to do so.

Sliding Scale       $120-$70 - Individual      $135-$85 - Relationships

For any clients who choose to pay out of pocket (self pay), we offer the above range of sliding scale amounts, which include fee reductions for paying at time of service, authorizing us to charge your credit/debit card saved in your secure client portal, and based on self-reported financial circumstances. You and your MEND therapist will work together to determine your per session rate if paying out of pocket. We ask you to honestly consider what you can sustainably pay.

Insurance

MEND Seattle accepts the following insurance (depending on the plan):

  • Aetna
  • Ambetter
  • BlueCross BlueShield
  • Community Health Plan of WA
  • Coordinated Care
  • First Choice
  • Kaiser
  • LifeWise
  • Molina
  • Premera
  • Regence

Prospective Clients: Check Eligibility & Benefits by:
1. Contacting Member Services by Phone on the Back of your Insurance Card, OR
2. Emailing or Texting our Biller, Melinda Carruth:
"Mend Client," Name, Date of Birth, and a Photo of the Front & Back of Insurance Card(s)*

New Clients Using Insurance: Required to Upload & Keep an Active Insurance Card in Client Portal

Existing Clients: Add or Replace an Insurance policy by:
1. Completing the Steps to Add and/or Replace a Policy in your Sessions Client Portal, then Emailing your Clinician Noting the Change, OR
2. Emailing or texting our biller, Melinda Carruth:
"MEND Client," Name, Date of Birth, a Photo of the Front & Back of New Insurance Card(s),* Date New Insurance is Active, Name of Insurance Being Replaced, Date Replaced Insurance Expires, and MEND client

*If you have more than one insurance policy, please indicate which plan is primary, secondary, and tertiary. 

Melinda Carruth, MEND Biller
melinda@freedombillingllc.com
(360) 789-2332

FAQ's

I can’t afford $50 per week for therapy. Can I pay a lower fee or have a pro bono spot?
Unfortunately no. $70-$50 is the lowest fee range we can offer. We encourage you to apply for any relevant community funds to support you in accessing therapy. MEND is not affiliated with any of these organization, but can accept payment from them. Here's a starting list:

Does MEND offer every other week or once a month counseling?
We believe an important aspect of therapy is finding and developing a connection between you and your therapist. The relationship you and your therapist build over time will support you in working toward the healing and change you hope to achieve. This relationship can take time and consistency to develop. MEND asks that clients commit to weekly sessions for the first 8-12 weeks of therapy. From there, your therapist will work with you to determine the frequency of ongoing care.

What payment methods does MEND accept?
In-person: Cash, Check, and Debit/Credit Cards
Virtual: Debit/Credit Cards through the Client Portal

How does scheduling work?
After you complete the Client Inquiry Form, our intake team will determine if MEND has the right fit for your therapy care, then pair and schedule you with a MEND therapist based on your preferences, or offer you referrals. MEND deeply values the pairing process of client and therapist. During times when MEND's therapists’ schedules are full, we will offer to put you on our waiting list and pair you as soon as there’s an opening. If for any reason we’re unable to provide you with care, we will work with you to provide referrals and resources.

What if I get started with a MEND therapist, and it’s not a good fit?
We believe that the relationship you build with your therapist is critical to the work you do with them, and there are times when it’s just not a “fit.” If this is the case, we have a step-by-step process to help you transition therapists.

Does MEND offer groups and workshops?
We do! Stay tuned to our Announcements page, as we keep it updated with upcoming groups and workshop offerings to support you and your healing.