Join Our Team

Our Values:

Mend values intersectional feminism as a guide in our work of building a dynamic social justice mental health organization. We are committed to consistent critical thinking, reflection, and understanding of how systemic power structures work on us to shape our intrapsychic lives, our interpersonal relationships, and Mend’s organizational/institutional realities. We believe that critical social theory and an anti-oppressive and liberatory lens are essential tools to personal and collective transformation. We work together as a team and practice humility while being located in our personal power. We are committed to being learners as we lead.

Open Positions:

Intake Coordinator:  QTBIPOC are encouraged to apply.

Job Description:

The Intake Coordinator is an integral part of Mend’s ecosystem. They’re the initial contact for potential new clients and respond to telephone and email inquiries. At different times, the Intake Coordinator is the point of connection between new (and returning) clients and Mend therapists who clients may be paired (or re-paired) with. The Intake Coordinator works collaboratively with Mend therapists and staff and is supported by Mend’s leadership team.

Required Skills:

  • Strong clinical discernment skills
  • Strong intra and interpersonal awareness
  • Works both independently, with considerable self-direction, and as a contributing member of a team
  • Strong communication skills, both written and verbal
  • Strong organizational and operations skills
  • Able to manage competing priorities
  • Detail-oriented
  • Able to assess, suggest and implement systemic changes
  • Task-oriented while staying people-focused
  • Proficiency using G Suite and TheraNest highly preferred
  • Experience with networking and familiarity with community resources preferred

Responsibilities:

  • Monitor and respond to all correspondence within 48hrs of receipt
  • Ongoing communication with Mend therapists and staff to monitor caseloads for pairing process
  • Assess potential new clients based on Mend’s scope of care
  • Pair clients with therapists based on preferences and scheduling availability
  • Organize and track intake process
  • Attend staff meetings
  • Work closely with the Program Manager and the Clinical Director.

Work Hours & Compensation:

  • 10-15 hours/week, flexible work schedule
  • $22-$24/hour DOE

Minimal Qualifications:

  • Masters in Counseling, Psychology, Social Work or related field or 5+ year of relevant human service experience
  • 2 years of experience conducting intake assessments

Program Manager:  QTBIPOC are encouraged to apply.

Job Description:

The Program Manager is an integral part of Mend’s ecosystem. They’re the primary contact for logistical questions and support regarding Mend’s clinical services. This includes recruitment, orientation, and coordination of ongoing trainings throughout the year. A focus of their work will be on Mend’s Clinical Training Program. The Program Manager works collaboratively with Mend therapists and staff and is supported by Mend’s leadership team.

Required Skills:

  • Strong communication skills, both written and verbal
  • Solid organizational and operations skills
  • Strong intra and interpersonal awareness
  • Works both independently, with considerable self-direction, and as a contributing member of a team
  • Able to manage competing priorities
  • Systems-minded (able to see different components and how they interact)
  • Detail-oriented
  • Able to assess, suggest and implement systems
  • Task-oriented while staying people-focused
  • Group facilitation experience preferred
  • Has a can-do/get-stuff-done attitude about pretty much anything
  • Proficiency with G Suite and TheraNest highly preferred

Responsibilities:
Mend’s clinical services require different responsibilities during the year, which include, but are not limited to:

  • Recruitment
    • Process and review applications
    • Communicate with applicants and Mend staff throughout application, interview, discernment, and final determinations
    • Coordinate and attend group and individual interviews
    • Assess, suggest, and implement systems to ensure best hiring practices
  • Operations
    • Prepare and monitor schedules and calendars, including time off requests
    • Facilitate team huddles (Sept-Nov)
    • Assist in training Mend therapists in existing tools in accordance with Mend’s policies and procedures
    • Manage overall operations and logistics for Mend therapists
    • Coordinate, attend, and co-facilitate group trainings
    • Track and support collaboration with schools to ensure fulfillment of program requirements
    • Assess, update, and implement Mend’s handbook and training materials
    • Prepare and distribute training materials as needed
    • Available as a resource and support for logistical questions and operational needs
    • Work collaboratively with Mend staff and leadership to develop and implement systemic changes for increased effectiveness of program, use of new tools, etc.
    • Attend staff meetings
    • Respect confidentiality in all matters within Mend with respect to clients and operations
    • HIPAA-compliant maintenance of client records, including organization, storage, and disposal
  • Events
    • Coordinate and implement onboarding and trainings
    • Track, coordinate, and attend internship fairs and Mend open house

Work Hours & Compensation:

  • 15-20 hours/week, specific work hours may vary
  • $24-$26/hour DOE

Minimum Qualifications:

  • Masters in Counseling, Psychology, Social Work or 5+ years related field or relevant human service experience
  • At least 2 years of program management experience

**To apply, please email cover letter and resume to interview@mendseattle.com by January 29, 2021.**

Mend is an equal opportunity employer and actively works to prohibit discrimination and harrassment of any kind. We are committed to diversity, equity, and inclusivity in our hiring practices and in the care and wellbeing of our team, through our business operations, policies and procedures, clinical training program, and ongoing training and development for leadership and staff. Mend is committed to providing equal opportunities and will not discriminate or harass on the basis of race, color, creed, ancestry, religion, gender identity, gender expression, sex, sexual orientation, age, disability, military or veteran status, family or parental status, or any other status in keeping with and in addition to current protections recognized by federal, state, and local laws governing nondiscrimination and harassment.